Introduction to Our Privacy Policy

At Jandala Al-Dhahabiya… Your Privacy is Care, Your Trust is at Heart. We believe that the relationship between you and us is built on trust above all else. Therefore, we handle the collection, use, and protection of your personal information with utmost care and respect, in accordance with a privacy policy we have ensured is clear and reassuring to you. By being present on our platform, you kindly allow us to use your information in ways that help us serve you better.

Sometimes, we may contact you with messages related to the platform or our products and services. We promise these messages will be light, kind, and important, as they are part of our commitment to ensuring you receive everything new or necessary. Therefore, it may not always be possible to stop them, as they are directly related to your experience with us.

Security for You… Responsibility on Us

Occasionally, situations may require us to access certain information or share it if the law mandates it, or if we need to protect your rights, or protect Jandala and platform users. We do this only when necessary, with a sincere intention aimed at:

• Dealing with any fraud attempts.
• Maintaining the platform’s safety and security.
• Responding to support requests.
• Protecting users’ rights.
• Adhering to any legal or technical procedures.

You are, to us, a user… a partner… and someone whose safety and experience we always prioritize.

Jandala’s Rights and Ownership

All the beautiful details you see on our platform—texts, images, graphics, logos, and software—are parts of Jandala Al-Dhahabiya’s identity and the result of great effort we place in your hands. Because these works express us, they are protected by intellectual property rights, and we provide them to you for your benefit, not for commercial reuse without our permission. Except as permitted by the Terms, your use of the platform does not grant any ownership right to any party. The rights remain reserved, and our identity remains ours for you to interact with, not to be reverse-engineered, copied, or sold without explicit consent from us or the rights holders (if any). We trust your refined taste and your respect for these rights, just as we do.

Copyright Policy

We value creativity and respect the rights of others, which is why we handle any report regarding copyright infringement seriously. To process reports easily and quickly, please provide us with the following essential details:

1. Your signature (physical or electronic), as the rights owner or their representative.
2. Identification of the work whose rights were infringed.
3. Identification of the link or location of the infringing content.
4. Clear contact information (address, phone, email).
5. A statement of good faith that this use is unauthorized.
6. Confirmation that all information provided is accurate and that you are legally authorized to report.

We may remove infringing content immediately without notice if necessary, and we reserve the right to take other appropriate measures to protect rights, including account suspension in case of repeated violations. For any copyright-related reports, we welcome them at: golden.Jandala@gmail.com.

Our Experts… A Constant Pillar in Jandala’s Journey with You

At Jandala, we believe true success results from teamwork with the best experts in their fields, all of whom prioritize your comfort and experience. Therefore, we rely on trusted and skilled external service providers who help us ensure that your experience with us is smooth, secure, and reliable at every step.

These specialized partners include:

1. Technology and Digital Infrastructure Experts:

   Friends behind the scenes who guard our systems and constantly develop our platform to keep your experience comfortable, stable, and secure.

   Their tasks include:

   • Server hosting and digital infrastructure management.
   • System protection against any cyber threats.
   • Developing and updating Jandala applications.
   • Database management and backup.
   • Processing bank linking and transfers smoothly.

2. Compliance and Verification Experts (AML/KYC):

   These experts ensure that every transaction complies with legal and regulatory standards and that user identities are securely documented, guaranteeing transaction transparency and protection.

   • Identity verification according to KYC standards.
   • Compliance with anti-money laundering systems.
   • Preparing official reports for relevant authorities.

3. Legal and Logistics Advisors:

   A team that protects your rights and Jandala’s rights, ensuring every text, agreement, or procedure is clearly written and safeguards all parties.

   • Drafting policies and terms.
   • Providing specialized legal advice.
   • Representing Jandala before official authorities when needed.

4. Molecular Gold and Preservation Experts:

   The heartbeat of the platform. These experts ensure that every part of the molecular gold is accurately preserved, correctly represented, and compliant with Sharia and financial regulations.

   • Quality and technical standards review.
   • Oversight of financial transaction electronic records.
   • Preservation and storage of actual gold linked to digital units.
   • Ensuring transparency and security via blockchain technologies (if applicable).

5. Examples of Our Partners:

   These may include:

   • Banks or companies specialized in precious metals custody.
   • Professional customer support centers.
   • Licensed accounting and financial offices.
   • Companies providing digital asset solutions.
   • Laboratories for gold purity testing.
   • Cybersecurity firms to protect trading operations.

At any moment, Jandala retains full flexibility to engage new experts or change service providers to suit platform development and your needs. Some providers may delegate part of their tasks to other trusted parties to ensure uninterrupted service.

Information We Display to You

We always strive to provide accurate and clear information about our services. However, sometimes some details may need updating or amendment. In such cases, we immediately correct them and inform you of the changes so you are fully aware and have the freedom to decide whether to complete or withdraw your order comfortably.

Pricing

The prices you see on our platform are the approved prices at the time of placing your order, unless we adjust them before formally confirming the order. We guarantee clarity and transparency at every step, with no unexpected surprises.

Market Risks and Risk Management Strategy

At Jandala, we believe transparency is the shortest path to trust. Therefore, we clarify that molecular gold transactions are naturally subject to market fluctuations. By using our platform, you kindly acknowledge that markets are affected by various factors such as economic changes, interest rates, geopolitical events, and shifts in supply and demand. These changes may lead to rises or falls in gold market value, meaning the value of the products you purchase may differ between the time of purchase and the actual receipt. However… We accompany you throughout the process with calculated steps and a clear strategy aimed at minimizing the impact of these fluctuations as much as possible.

How We Protect and Reassure You:

• We monitor the market continuously and use advanced risk management systems.
• We adopt best financial practices to safeguard your investments as much as possible.
• We provide clear and transparent information to help you make informed decisions.
• We offer options to diversify your purchases and reduce the impact of fluctuations.

Despite our deep care, it remains important to clarify that: Jandala cannot guarantee profit or fully prevent market fluctuations, as these factors are outside our direct control. Your use of the services is at your personal responsibility, with our full commitment to clarity and fairness.

In case of any material change to the Privacy Policy, Jandala will inform you as required by the law in the Kingdom of Saudi Arabia, ensuring you remain constantly informed.

Nature of Personal Information We Collect

We collect information to serve you better, not to infringe on your privacy. Personal information is any data that helps identify you or allows you to benefit from our services.

When browsing the Jandala platform or using the app, we may collect general technical information such as:

• Internet connection domain.
• Internet service provider.
• IP address.
• Anonymous statistical data that does not identify you personally.

This information helps us improve service and ensure security.

Information You Voluntarily Provide

When registering, using the app, or contacting us, we may require basic data that helps us serve you, such as:

• Name, phone number, and date of birth.
• Email and device details.
• Official identity such as ID card or passport.
• Login data such as username and password.
• Payment information and beneficiaries.
• Your preferences and Jandala app usage.
• Device type, operating system, and device ID.
• IP address for security purposes.
• Location to verify residence and protect against fraud.
• Transaction and payment data.
• Information about links and websites you interact with via the app.

We may also use your device advertising ID (if permitted) to help our partners improve ads offered to you. You can always manage this via your device settings.

How We Use This Information

Your data is used to serve you efficiently and compliantly, including:

• Performing KYC (Know Your Customer) processes.
• Security reviews and due diligence.
• Managing your account and processing transactions.
• Sending necessary notifications and service updates.
• Providing technical support and customer service.
• Informing you of offers or new services (if you consent).

Use of Information for Legal Compliance

According to regulations, we sometimes need to use your data to meet legal and regulatory requirements, such as:

• Identity verification.
• Fraud and anti-money laundering prevention.
• Responding to tax and regulatory obligations.
• Sharing certain data with official authorities when necessary and legally.

We commit to ensuring all this is within legal limits and with the highest level of data protection.

Personal Data Changes

If any change occurs in the data you provided upon registration as a user, please inform us immediately. Notifying us of changes helps us continue providing services smoothly. If we do not receive updates from you, we may, to ensure account and service safety, suspend certain services or cancel pending transactions as needed.

Value Added Tax (VAT)

Jandala will collect VAT when purchasing products and services according to the current rate in Saudi Arabia, which is 15%. We ensure transparency in every transaction so you know exactly what you pay and why.

Account Deletion

You have the full right to request deletion of your Jandala account, which will remove all personal data and purchase records associated with your account. We draw your attention to the fact that the deletion process is final, and no data can be recovered after execution. Therefore, we recommend keeping a backup of any important information you may need in the future. Before we can proceed with the deletion process, you must ensure all outstanding expenses or fees are settled, and any gold bars you hold must be sold through the platform. After confirming your account is free of obligations and your balance is zero, we will permanently delete the account, and you will receive a final confirmation message via your registered email. We are here to facilitate every step for you, and we strive to make your Jandala account management experience safe, transparent, and comfortable for you always.

Disclaimer - A Friendly and Detailed Version

At Jandala, we always strive to provide a comfortable and secure experience for you, and we want you to be fully aware of how our platform and the services we provide operate:

1. The Platform As Is:

   We provide the platform "as is" and "as available," meaning all content and services are accessible to facilitate your experience, but some technical interruptions or minor errors may occur sometimes. We always strive to make everything smooth and secure, but we cannot guarantee continuous service availability or freedom from errors or viruses permanently.

2. Information and Tools for Guidance Purposes Only:

   All information and services on the platform are provided for informational purposes and do not constitute financial, investment, legal, or religious advice. If you need specialized guidance, we always recommend seeking assistance from financial, legal, or religious experts before making any important decision.

3. Commitment to Sharia Principles:

   At Jandala, we are committed to the general principles of Islamic finance and Sharia, and we work with our consultants to ensure our transactions comply with these principles. However, we cannot guarantee that all platform details align with every scholarly opinion or the interpretation of every scholar, so we always recommend consulting your financial or religious advisor for full compliance verification.

4. Market and Price Fluctuations:

   Gold, currency, and commodity prices may change continuously, and the final purchase amount may differ from the displayed price at the time of purchase. We recommend monitoring markets and exchange rates to prepare for potential changes, noting that fluctuations are beyond our control.

5. Limitation of Legal Liability:

   Use of the platform and services is at your own full responsibility. Any data or content you send or save may encounter technical issues. We are not responsible for:

   • Loss or deletion of data.
   • Any damage to your device or internet connection.
   • Any change in the value of your purchases due to market or exchange rate fluctuations.

6. Limited Warranties:

   If the law imposes any warranties, they are limited to 90 days from the first use of the platform. Some local laws may prevent exclusion or limitation of warranties, so your rights vary depending on your location.

Limitation of Liability:

At Jandala, we want you to feel confident and clear when using the platform, so we transparently outline our liability limits and help you manage and support your profits smoothly and safely to the furthest extent possible:

1. Our Liability Limits:

   To the fullest extent permitted by applicable law, Jandala, its partners, affiliates, and employees shall not be liable for any losses or damages, whether direct, indirect, special, incidental, or consequential (including loss of profits or revenue) that may arise from:

   • Your use of or inability to use the platform or services.
   • Any errors or omissions in the content.
   • Any viruses or malware that may infect your device due to platform use.
   • Inaccuracy or incompleteness of any information.
   • Any dispute between you and a third party.
   • The enforcement of any terms of this agreement.

2. Waiver of Claims:

   You agree that affiliates, partners, suppliers, agents, and licensors are not responsible for your use of the platform or services, and you will not file any personal claims against them.

Indemnification - Protecting Jandala:

You agree to protect and indemnify Jandala and all its partners from any claims or disputes that a third party may file as a result of:

• Your use of the platform or services.
• Your violation of these terms or applicable laws.
• Posting, modifying, or sending content via the platform.

Indemnification includes legal costs and attorney fees. We reserve the right to handle the defense of any claim or dispute at your expense, with your full cooperation, and no settlement without our prior written consent. We will inform you upon receiving any claim or dispute notice.

Waiver of Liability:

In any dispute arising directly or indirectly from your use of the platform or services or from these terms, you waive all claims or disputes against Jandala and its affiliates, officers, employees, partners, suppliers, and licensors, whether past, present, or future. These terms are set to protect everyone fairly, and we always strive to provide safe and transparent services while safeguarding your rights and peace of mind during platform use.

Account Termination

At Jandala, we always aim to provide a safe and clear experience, so we clarify your rights and ours when terminating an account:

1. Termination by Us:

   We may suspend or terminate your platform access at any time, with or without cause, with or without notice, at our discretion. In...

Updates and Amendments

1. Changes to the Terms:

   We reserve the right to amend these terms at any time, and the updated version will be published on the platform.

   • We recommend reviewing this page regularly for updates, as continued use of the platform indicates acceptance of the new changes.
   • We may send update notifications via email, platform posting, or any suitable method to inform you.

Violation of Terms – Clear Procedures:

If any breach occurs, we may take measures we deem appropriate, including but not limited to:

• Suspending, blocking, or terminating your platform and service access and account.
• Deleting your user content, if necessary, to ensure platform safety and service quality for all.

General Terms

1. Entire Agreement:

   These terms and the privacy policy represent the entire agreement between you and us regarding platform and service use. In other words, everything you need for a smooth and safe Jandala experience is here, replacing any prior agreements. There may be additional terms for specific services, partner services, or purchases through the platform. In case of any discrepancy between translations of these terms, the English version shall be the primary reference.

2. Waiver and Severability:

   Our failure to enforce any of our rights in these terms does not mean we waived that right.

3. Governing Law:

   These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

4. Dispute Resolution:

   Any dispute arising from these terms shall be resolved through arbitration or competent courts in the Kingdom of Saudi Arabia.

5. Electronic Communications:

   Whenever you use the platform, we send messages, or you receive notifications, they are considered legal electronic communications with the same legal weight as any paper document. This includes all notices, terms, disclosures, and agreements.

6. Feedback and Complaints:

   We are always happy to hear your opinion! Any feedback or complaints you provide are considered non-confidential and non-proprietary, and we have the right to use them to improve services or for other business purposes. Therefore, please do not send any confidential or proprietary information in feedback.

Location Data Policy

To ensure the best experience, the Jandala app uses location data for the following purposes:

1. Delivery Requests: To ensure accurate and timely gold delivery.
2. Area-Specific Offers: To provide exclusive offers tailored to your region or territory.

Data Security and Privacy:

We commit to protecting and securely storing your location data and will not share it with any unauthorized third party.

User Consent:

By using the app, you consent to the collection and use of location data as described, and you can manage location permissions via your device settings at any time.

Contact

You can send all notifications, inquiries, complaints, or suggestions via email: golden.Jandala@gmail.com.